The UMass Global Community can use the library's interlibrary loan (ILL) service to request access to research material that the library does not already directly provide, and which are not otherwise free to access. This service is free for students and employees to use as needed for course development, learning, and research projects. However, the library incurs costs when materials are ordered from outside sources. Please be aware of the following:
Interlibrary loan works seamlessly with most library databases. However, please ensure that the material you are requesting is not available through the UMass Global Library or another free source before placing a request by following the steps in How to Check Before You Request below.
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If you need assistance at any stage of the process, email the library at askalibrarian@umassglobal.libanswers.com.
You may sometimes come across research material in the bibliography of a source, or through a library database that does not appear to supply direct access to the item. That material may be available through other UMass Global databases and/or free, open access resources. Before submitting your request, take the following steps to see if your item can be obtained for free and with no further delay:
When you request responsibly, you can help save the library hundreds of dollars!
The library is unable to obtain print books or entire copies of eBooks not already available in full text through the library's book catalog, which is part of the Global Search tool.
We can often obtain small portions of books through interlibrary loan. However, in order to avoid copyright violation, we can request up to a maximum 2 chapters per book. However, the library may deny a request for books scans if is determined that the request may exceed Fair Use guidelines.
Request a book chapter using the interlibrary loan form.
Manual Request Option - UMass Global Library Form
If the document delivery link does not appear in your search, your requests are unsuccessful, or you experience errors, you can place a manual request using the library's Interlibrary Loan Request form.