ILL Basics

Interlibrary Loan (ILL) is a free service to employees and students that allows you to request the full text of a resource that:

1. The UMass library does not already provide access to
2. Is not already available for free via the web

Before placing an ILL, keep in mind: 

• The library cannot obtain entire print books or ebooks, only scans of up to 2 chapters of any book. 
• Submitting an ILL request does not ensure that another institution will be able to fulfill your request, especially if the resource is obscure in nature. 
• You must use a UMass Global email address (@umassglobal.edu or @mail.umassglobal.edu) to place a request.
• You may place up to 5 requests over 2 terms.
• Duplicate requests detected by the system will be rejected even if they were placed months earlier.
• The library will spend up to $45 for a request. 
• Some resources may be available through a journal or online. Review how to check for access right away in the left-hand menu. 

If you need assistance at any stage of the process, email the library at askalibrarian@umassglobal.libanswers.com.